The growth platform built for supported living providers.
Track every LA relationship, triage every referral, win every tender, and grow into the biggest provider in your region — all from one platform that syncs with your Outlook automatically.
Most providers manage their biggest relationships in a Hannah's inbox.
Knowledge locked in heads
When the senior manager who knows Cardiff leaves, the relationship goes with them. Every conversation with every commissioner lives in someone's personal Outlook — untracked, untransferable.
Referrals processed like inbox triage
A referral arrives at 9am. Three managers read it, two have a phone call, the YP profile gets scribbled on a notepad, and 4 hours later you respond. Meanwhile another provider already accepted.
Tenders are a 30-hour distraction
Every tender response means stopping operations, cobbling together case studies from memory, finding policy documents in five places, writing the same answers again. Win rate suffers because preparation is rushed.
Everything that matters about every LA relationship — in one place that fills itself in.
LA Master Records
Every Local Authority you work with — full intelligence brief, current contracts, commissioning trends, framework status, recent CIW reports. Updated automatically from public data sources.
Stakeholder Mapping
Every commissioner, IRO, social worker, procurement lead, and decision-maker mapped to their LA. Org charts visible. Relationship strength scored. Personal context captured.
Auto-Synced Interaction Timeline
Every email, call, meeting, and referral logged automatically via Outlook integration. No manual entry. The CRM fills itself in while your team works normally.
AI Referral Triage
Referral emails parsed automatically. YP fit scored against your capacity. Initial response drafted. Senior managers review and action in 5 minutes instead of 45.
Partnership Plans
Strategic plan per LA with quarterly review cadence. Track progress against your "biggest in Wales" objectives. Every interaction assessed against plan goals.
Tender Lifecycle
Every tender pipelined, every framework tracked. Reusable response library. AI drafts standard answers using your real outcomes data. Win rate goes up. Time spent goes down.
The CRM that fills itself in.
Every email your team sends or receives — automatically logged on the right LA record. Without anyone doing anything different.
Hannah sends an email from Outlook
To Sarah at Cardiff Council. Just like she does today. No new tool to open, no checkbox to tick, no "log this interaction" workflow.
TIFA Connect captures it within seconds
Via secure Microsoft Graph integration. The email is logged on Sarah's record, on Cardiff City Council's LA record, and threaded into the partnership timeline.
Dan opens TIFA Connect tomorrow morning
And sees Cardiff's complete relationship history — every interaction, every staff member's contribution, fully threaded. No handovers. No knowledge gaps. No relationships locked in personal inboxes.
Auto-sync also means full audit trails for CIW reviews, easier subject access request handling, and proper retention policies applied automatically. Better governance, less paperwork.
Five AI co-pilots that scale your senior team's expertise.
Referral Triage Assistant
Reads incoming referrals, extracts structured data, scores YP fit, drafts initial responses.
Commissioner Communication Drafting
Drafts contextually-aware emails using full LA history. Junior staff produce senior-quality correspondence.
Tender Response Co-Pilot
Drafts standard tender answers using your SOPs, certifications, and outcomes data. Flags strategic questions for senior input.
Outcome Pattern Recognition
Mines your YP outcomes data to surface compelling case studies for new LA pitches. Tailored to each LA's typical placement profile.
Daily Intelligence Brief
Personalised morning brief surfacing what each role needs to know — referrals overnight, relationships needing attention, tenders approaching, regulatory updates.
For providers serious about scaling.
TIFA Connect's CRM was built around a specific goal — TIFA Life becoming the biggest supported living provider in Wales. Every feature exists because we needed it. The same goal-oriented architecture is now available to any provider.
Market mapping at LA level
Visualise your position across all 22 Welsh LAs (or your region's equivalents). Estimated spend per LA, your current market share, target trajectory. The strategic dashboard your board actually wants to see.
Whitespace analysis
Identify LAs you have no presence in but should. Geographic clustering of opportunity. Property pipeline aligned to demand. Decisions about where to expand based on data.
Competitor intelligence
Track other providers in each LA. Spot vulnerabilities (recent CIW issues, leadership changes, contract renewals). Move on opportunities before they're advertised.
This is what your CRM will look like.
Real outputs from TIFA Connect, anonymised. This is what your CRM will look like.
What changes when relationships live in the platform, not in someone's inbox.
Ready to manage every LA relationship like your biggest one?
Register your interest as a founding partner. We'll show you your LAs and your team's actual interactions running on TIFA Connect within 48 hours of onboarding. No slides, no scripts.