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The platform

The full operational platform. Built around how supported accommodation actually works.

Seven operational modules. One platform. Built inside TIFA Life. Currently supporting 60+ young people across 30 properties, two years live across South Wales, and used every day to run the service.

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Workforce & Rota

Right staff. Right property. Right time. Built for supported accommodation team structures.

Supported accommodation rotas are uniquely complex. 24/7 coverage, sleep-ins versus awake nights, multiple properties of different intensity, agency versus permanent mix, lone working risks, training and qualification constraints, mileage between properties. Most providers run this in spreadsheets, WhatsApp, and a separate scheduling tool that doesn't know anything about their service. The cost: eight to fifteen hours per week of management time, missed shifts, agency overspend, lone working compliance gaps, no audit trail when things go wrong.

TIFA Connect's Workforce & Rota module models the whole picture. Staff records, qualifications, drag-and-drop rota across all properties, on-call schedule, leave, time tracking, mileage, and a single compliance dashboard for the registered manager. Sleep-ins, awake nights, and on-call are first-class shift types. Not shoehorned into generic "shift" buckets. The rota engine is qualifications-aware: it knows who's qualified to do MAR, who's cleared for lone working, who can lead a shift.

  • Drag-and-drop rota builder: visual day-grid across all properties × all days, recurring shift templates, copy-week, agency cover marked separately for cost tracking
  • Qualifications register integrated: Care Certificate, NVQ, First Aid, Safeguarding, MAPA / PMVA / Team-Teach with expiry dates, surfaced in compliance tracker
  • AI rota suggestion engine (Pro tier): given a vacant shift, suggests best 3 staff candidates by availability, qualifications, property familiarity, distance, and lone-working compatibility
  • Coverage gap predictor (Pro tier): analyses 4 weeks ahead, flags upcoming gaps where annual leave + training + agency drop-offs collide
tifaconnect.com/workforce/rota
TIFA Connect Workforce & Rota. Drag-and-drop scheduling across all properties × all days, sleep-in / awake / on-call shift types, agency cover marked separately for cost tracking.

Cross-property rota. All shifts, all properties, one view. Day shifts, sleep-ins, and awake nights as first-class shift types · Click to enlarge.

Agency staff access

Time-boxed access for the people you don't employ.

Most providers solve agency access two bad ways. They issue a shared login that nobody owns, with no audit trail and every YP record exposed. Or they give agency staff no access, which means support workers walk into shifts blind, write reports later from memory, and miss the safeguarding-critical detail you need on the page. Neither is acceptable.

TIFA Connect's agency portal generates time-boxed, scoped access per shift. The agency support worker sees the YP records they are working with, on the tabs they need to deliver the shift safely. Handover notes, current support plan, missing-pack briefing, incident protocols, key contacts, medication. Every view is logged. Access expires automatically when the shift ends, with no manual revocation work for your team.

  • Per-shift scoping: access is generated for the specific YPs and properties the agency worker is covering, not your full database
  • Eight-tab read-only view: handover, support plan, missing pack, contacts, medication, night checks, key worker notes, recent logs
  • Expiry built in: access ends with the shift, no admin clean-up afterwards
  • Full audit trail: every record view logged for safeguarding evidence and inspection
Support Management

Every support interaction. One record. Always evidenced.

Supported accommodation work is documentation-intensive. Care plans, risk assessments, daily logs, incident reports, welfare check rounds, missing person protocols, health records, key working session notes, statutory review evidence: all required, all operationally critical, currently scattered across Word documents, paper folders, multiple records-only platforms, and email attachments. When an inspector visits, providers spend a week reconstructing evidence from scattered systems.

TIFA Connect's Support Management module gives you one structured record per young person. Thirteen tabs covering Overview, Support Plan, Goals, Risk, Health, Logs, Incidents, Medication, Missing Pack, Night Checks, Contacts, Documents, and Timeline. Time-of-activity is captured separately from time-of-logging. Operationally honest for shift-based work. Missing pack is incident-bound, not record-bound. What police actually need.

  • Structured support plans: 7 domains, 40+ leaf areas, draft / active / under review / superseded lifecycle with manager sign-off, statutory review tracking
  • 9-dimension risk assessment: going missing, county lines, CSE, substance use, mental health, self-harm, suicidal ideation, aggression, vulnerability. Scored, narrative-evidenced, feeds Placement Health Score
  • Daily logs + welfare checks: quick capture, mood scoring, photo attachment, configurable check-in frequency per property, missed-check escalation to on-call
  • AI support tools (Pro tier): risk narrative generator with citations, daily log summariser (30 days into one paragraph), statutory review prep, missing pack auto-fill
tifaconnect.com/support/yp-profile
A young person's profile in TIFA Connect. Overview, Support Plan, Goals, Risk, Health, Logs, Incidents, Medication, Missing Pack, Night Checks, Contacts, Documents, and Timeline tabs. The actions due today are surfaced inline.
Properties

Every house, every flat, every supported lodging. Tracked properly.

Supported accommodation providers run multiple properties of different types, sizes, intensity levels, and YP cohorts. Each has its own tenancy, compliance schedule, maintenance backlog, financial model, and registration status. Most providers track this in scattered spreadsheets and folders. Gas Safety Certificates expire before anyone notices. Maintenance backlogs grow invisibly. Cohort placements break down because there's no system for matching incoming YPs to suitable properties.

TIFA Connect's Properties module treats each property as a structured record. Name and address held separately because they serve different operational purposes, capacity and current occupancy tracked, tenancy and legal status managed, full compliance schedule with Gas Safety, EICR, PAT, Fire Risk, Legionella alerts at 30/60/90 days. Cohort fit profiles let you flag which YP profiles are suitable for which properties, and the AI fit-scoring engine surfaces this when new referrals arrive via the LA CRM.

  • Compliance schedule built in: Gas Safety, EICR, PAT, Fire Risk, Legionella, EPC tracked with expiry alerts. Not bolted on as separate compliance software.
  • Cohort fit profile: recommended YP profile per property, conflicts to avoid. You can't put a substance-misusing 17-year-old next door to a vulnerable mother-and-baby placement.
  • Property-level finance: income, direct costs, net contribution per property, 12-month occupancy and void cost trend
  • AI property-YP fit scoring (Pro tier): when a referral arrives, AI suggests which property best fits based on cohort, capacity, current mix, and risk compatibility
In the platform

Compliance categories tracked per property

The Properties module ships with a structured compliance schedule per property, with expiry alerts at 30 / 60 / 90 days. The dashboard surfaces what's due, what's overdue, and who owns the chase.

  • Gas Safety Certificate
  • Electrical (EICR)
  • PAT testing
  • Fire Risk Assessment
  • Legionella risk
  • EPC
  • HMO Licence (where applicable)
  • Cohort-fit profile per property
Commissioner Reporting

From three days a month to thirty seconds.

Commissioner reports are operationally required, contractually required by most LAs, and absolutely critical to commissioner relationships. They're also incredibly time-consuming. Typically fifteen to twenty-five hours per month per Operations Lead, manually compiling data from multiple systems, formatting in Word, sending via email. The result: late reports, inconsistent quality, exhausted ops leads, commissioner irritation, missed opportunities to use reports as a strategic tool.

TIFA Connect generates the monthly commissioner report from operational data already in the system. Auto-populated on the first of every month. Branded with your colours and logo. Sent automatically to the right contact at the right LA. Multi-LA delivery handles the case where you have placements with Cardiff Council and Vale of Glamorgan. Each LA gets their own YP-specific report, in their preferred format.

AI narrative generation in the Pro tier writes the prose sections from the underlying data with citation enforcement. Every claim traceable to a source log entry, no hallucination. Sentiment-aware framing calibrates tone based on the YP's situation. Anomaly highlighter surfaces things commissioners would want to know that might otherwise be buried.

Welsh Reg 80 reports built in

Welsh Regulation 80 reports auto-generate end to end. Narrative populated from your daily logs, incidents, key working sessions, and welfare checks. Reviewed and approved in-app. Sent automatically on the 1st.

See the full Welsh-provider story →
  • Auto-generated, not auto-templated: intelligent narrative built from operational data, not Mad-Libs filled placeholders
  • Per-LA customisation: different LAs want different formats. Configurable per LA. Welsh statutory format separate from English LA format.
  • Welsh Reg 80 narrative auto-drafted by AI. Reviewed before send.
  • Citation-enforced AI (Pro tier): every AI-generated claim cites the source data point. Audit-ready. Commissioner-defensible.
Available with Pro tier

What a generated commissioner report contains

Auto-populated on the first of every month from the operational data already in the system. Branded with your colours and logo. Sent automatically to the right contact at the right LA.

  • Cover page · YP & LA branding
  • Placement summary section
  • Outcome / pathway plan progress
  • Incidents & safeguarding (with citations)
  • Welfare check completion
  • Education / employment / training
  • AI narrative with source-cited claims
  • Anomaly highlights for commissioner attention
Finance & Placement Economics

Know which placements make money.

Supported accommodation is a low-margin, high-stakes business. Fees vary by LA, by complexity, by negotiation. Costs vary by property, by staffing intensity, by agency dependency, by maintenance load. Most providers run this in spreadsheets and Sage or Xero, with no real-time visibility into which placements are profitable, which LAs pay slowly, which properties are leaking margin. Most providers don't know they're losing money on a placement until it's been losing money for six months.

TIFA Connect tracks every placement with its weekly fee, fee components, funding LA, contract reference, fee variations history. Auto-generates weekly invoices per placement per LA. Tracks payment behaviour by LA. Average days to pay becomes a relationship signal. Property-level P&L shows revenue, direct costs, and net contribution per property. Agency cost tracking quantifies the agency premium most providers know is there but can't measure.

  • Per-placement P&L: most providers don't have this. Their accountant doesn't break it down to placement level.
  • Per-LA payment behaviour: informs fee negotiations and account prioritisation
  • Agency premium quantified: agency hours by property by week, cost vs permanent equivalent, targeted recruitment surfaced when dependency exceeds threshold
  • Weekly AI briefing summarising P&L, variance, cashflow.
  • AI fee negotiation co-pilot (Pro tier): given a fee request from an LA, AI provides justification evidence drawn from cost data, comparable placements, and regulatory requirements
tifaconnect.com/finance/properties
Per-property P&L dashboard showing the methodology note (direct cost from timesheets, property cost from monthly entries, overhead allocated pro-rata by revenue), KPI tiles for 12 properties, and a detailed table of revenue / direct cost / allocated overhead / net margin per property. Current period, real-time.
Finance dashboard with weekly revenue, EBITDA, AR overdue, agency percentage, and AI weekly briefing card
Finance, every Monday·Revenue, costs, EBITDA, AR, agency mix, cashflow runway. AI briefing auto-generated. One screen.
Placement rate card listing per-young-person hourly and night rates, initials only, with dated history as rates change
Per placement, every week·Every YP, every property, every LA. Commissioned hours, costs, margin, in one view. Edit rates inline; history preserved.
Invoice list across five Welsh local authorities with billed, paid, outstanding and ageing status per invoice, generated per period
LA invoicing automated·Generate a month's invoices in one click. One per LA. Edit line items per YP. Mark sent. AR ageing tracked automatically.
Invoice detail for a local authority showing support hours and accommodation line items per young person with billed and outstanding amounts
Invoice anatomy·Line items per YP. Support hours, sleep-ins, accommodation. Same format every month. Reviewable in 30 seconds.
Evidence Vault

Encrypted, retention-aware, audit-trailed document storage. Inspection-ready, every day.

Care providers retain enormous volumes of documentation under statutory retention periods. Typically twenty-five to seventy-five years for care records. Most run this in messy SharePoint folders, shared drives, or paper. When a Subject Access Request arrives, gathering everything takes weeks. When ICO investigates, there's no audit trail of who accessed what, when. When data subjects withdraw consent, deletion is incomplete.

TIFA Connect's Evidence Vault treats statutory retention as a first-class concept. Every document tagged with type, related YP/staff/property, retention period, and the statutory framework requiring retention. Encrypted at rest in EU-Ireland (meeting GDPR Article 9 special category data requirements). Every access logged. Subject access response generation built in. Auto-classification on upload via AI.

  • Statutory retention as a first-class concept: auto-flagged for review when retention expires, soft-delete only with manager sign-off
  • Subject access response generator: search by YP/staff returns all relevant documents, AI-assisted redaction of third-party PII, one-click compilation
  • Encrypted EU-Ireland storage: meets ICO accountability requirements, not consumer cloud (Google Drive/Dropbox) which fails Article 9 for special category data
  • Statutory document templates: Section 20 placement plans, Section 31 care plans, Pathway plans, PEPs, Health assessments
In the platform

Document categories with statutory retention

Every document tagged with type, related YP / staff / property, retention period, and the statutory framework requiring retention. Encrypted at rest in EU-Ireland.

  • Care plans · 25y
  • Risk assessments · 25y
  • Statutory reviews · 25y
  • Pathway plans · 25y
  • Health assessments · 75y
  • Safeguarding referrals · 25y
  • Property compliance certificates · 6y
  • Staff records · 6y after leaving
  • Training certificates · 6y
  • Contracts & tenancy agreements · 12y
Training & Induction

Staff competency. Audit-ready. Hire-to-shift in days.

Care training is heavily regulated and time-sensitive. Care Certificate must be completed in the first twelve weeks. Safeguarding training refreshed annually. MAPA/PMVA/Team-Teach typically refreshed annually. First Aid every three years. Most providers track this in spreadsheets nobody updates, e-learning platforms that don't talk to operational data, and paper certificates filed in cabinets. Training gaps surface at inspection. Staff work shifts they're not qualified for.

TIFA Connect's Training & Induction module integrates with the Workforce & Rota module and the Recruitment ATS. When a candidate is hired, the induction journey starts the same day. New starter, line manager, and registered manager all see milestone progress. Mandatory training register tracks Care Certificate, Safeguarding, MAPA, First Aid, GDPR, Cyber Awareness with expiry dates. Role-specific competencies signed off by line manager when demonstrated. Compliance dashboards show RAG status per staff, per team, per organisation.

  • Induction journey integrated with hire-to-staff: new starter is in induction the day they're hired. No re-entry between platforms.
  • Mandatory training register: Care Certificate, Safeguarding (annual), MAPA, First Aid, GDPR, Cyber Awareness, MCA, DoLS, county lines awareness, CSE awareness. All tracked with expiry dates and certificate uploads
  • Compliance dashboards: per staff, per team, per org RAG status. Inspection-ready.
  • AI training gap predictor (Pro tier): given operational data, suggests which additional training would reduce risk
tifaconnect.com/training/dashboard
TIFA Connect Training & Induction tracker. Phase-by-phase induction progress, mandatory training register (Care Certificate, Safeguarding, MAPA, First Aid, GDPR, Cyber Awareness) with RAG status and expiry dates per support worker.
Why this works

Every module exists because we needed it.

TIFA Life runs 30 properties and 60+ young people across South Wales, with over 150 supported since opening. Every module on this page was built because we needed it to run our service. The Workforce & Rota module exists because Sunday spreadsheet rotas were costing us shifts. The Support Management module exists because inspection weeks were a week of stress for the registered manager. The Commissioner Reporting module exists because three days a month of Word document assembly was killing our ops lead.

We didn't build software and then look for customers. We built an operation, built the platform that runs it, and now sell that platform to providers who want the same. Every line of code on this page was written by people who've been on call at 2am.

Read about how we built TIFA Connect →

Want to see the platform in action?

Michael Border runs platform demos personally. 30 minutes, real product, real Q&A.

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