Forty-five operational processes across five pillars. Daily, weekly, monthly, quarterly, ad hoc. Tracked, scheduled, owned. The compliance and governance layer your competitors don't have.
← Back to TIFA Connect homeMost supported accommodation providers run their compliance and governance work on instinct and Excel. The registered manager holds the picture in their head — what's due this week, what's overdue, what hasn't been touched in months. This works at three properties. It breaks at fifteen. By thirty it's a daily fire-fight.
Care providers face inspection cycles from CIW (Wales), Ofsted (England), and CQC where applicable. Plus internal governance, insurance audits, framework agreements, ICO compliance, safeguarding board reporting, and increasingly cyber security audits. Each requires evidence: policies in date, training current, supervisions logged, incidents reviewed, complaints handled, safeguarding referrals tracked, statutory reviews completed.
Most providers reconstruct this evidence under inspection pressure — a week of stress for the registered manager, gaps almost certainly missed, anxious management. Then the next inspection cycle restarts the same scramble.
TIFA Connect treats every recurring governance process as a structured object with five attributes — a frequency (daily, weekly, monthly, quarterly, ad hoc), a pillar (Commercial Growth / Operations & Safeguarding / Workforce & HR / Property & Infrastructure / Finance & Performance), a named owner (a specific human, not a role), a last-run timestamp, and a due date.
Forty-five processes total in the standard library, across five pillars. Each process produces a record when it runs. The record is the evidence trail — what happened, when, by whom, with what output. The pillar dashboard shows completion rates per pillar, overdue counts, individual process status. The registered manager's job stops being "remember everything" and starts being "review the dashboard."
When the inspector arrives, the audit pack is one click. Full PDF export of every process run in the period, every owner, every timestamp, every evidence artefact. Customisable per regulatory framework — CIW supported accommodation standards, Ofsted supported accommodation framework, ICO accountability evidence, Cyber Essentials.
Birdie generates monthly reports. TIFA Connect generates the entire evidence archive. Continuous, not reactive. Evidence accrues as a by-product of operations, not reconstructed from scattered sources under inspection pressure.
Bid pipeline, commissioner relationships, framework rate uplifts, contract renewals.
Daily safety, weekly oversight, monthly governance, quarterly review.
Staff lifecycle, qualifications, training, supervisions.
Property compliance, maintenance, tenancy, registration.
Placement P&L, cash flow, fee variations, agency cost.
Process Library doesn't exist as a standalone product elsewhere. Birdie has compliance reporting. Generic GRC tools have process tracking. Neither maps to supported accommodation regulatory reality, integrates with operational data, or generates inspection-ready evidence as a by-product of running the service.
Core handles document storage and complaint logging. The full Process Library becomes worth the investment from Growth onwards.
Upgrade to Growth →45 processes, 5 pillars, named ownership, pillar dashboards, action plan tracker, risk register, safeguarding log, lessons learned library.
See full pricing →Continuous gap analysis, inspection readiness scoring, pattern detection in complaints, AI cross-referencing, full audit evidence pack export.
See full pricing →Michael Border runs platform demos personally. 30 minutes, real product, real Q&A.